Terms of Service
What these Terms of Service cover
This website is operated by Rivage LLC. Throughout the site, the terms “we”, “us” and “our” refer to Rivage LLC. Rivage LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Pieces purchased are to be sold under the name of Rivage LLC., unless alternate arrangements are explicitly defined and agreed upon by the owner of Rivage LLC.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
These terms and conditions cover and apply to all transactions between the “Client” (person purchasing the jewelry item(s); also referred to as “you” through these terms and conditions) and Rivage, LLC (also referred to as “we” through these terms and conditions). These terms and conditions superseded and cancel any other oral or written agreement between the aforementioned parties. A client acknowledges and enters into these Agreements upon placing an inquiry or submission that leads to an accepted order as outlined below in the Orders section.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Orders
A phone, email, or online inquiry or submission is not considered an accepted order until we have confirmed the order details with you, accepted payment, and provided an estimated ship date. An inquiry or submission is not a recognized and accepted order until all three of the aforementioned items has occurred. We are not responsible for fulfilling any inquiry or submission that has not become an accepted order.
It is at the sole digression of Rivage, LLC if we decide to accept and process an order. Any inquiry or submission that appears to be fraudulent in nature will not be accepted as an order. If requested, it is the client’s responsibility to provide adequate proof of identity and address verification to Rivage, LLC before we accept, process, and ship any order.
Sales Tax
No sales tax is applied to any purchases outside of the state of New Jersey. 6.625% sales tax will be applied to all purchases within New Jersey, unless a resale certificate Form ST-3, Exempt Use Certificate Form ST-4, Exempt Organization Certificate Form ST-5 is received.
Shipping
We include either USPS 1-3 Day or USPS 2nd Day shipping on all orders within the continental United States unless otherwise noted. We do not ship to post office boxes and any other location that UPS/FedEx will not ship to. If you wish to have a faster shipping method, please contact us.
We offer international shipping to select countries (contact us for more information). International shipments are sent FedEx International Priority with shipping, customs/duties, and taxes at the expense of the client. Shipping times vary depending on country location and length of customs processing.
Once your order has been accepted, we will provide you with an estimated ship date. Upon shipment you will receive an email stating that your item has shipped along with the USPS or FedEx tracking number for the package.
Generally, for non-custom pieces we like to allow two to four weeks for the jewelry to be created, stones bought, and piece finished and ready for shipping. If you need it in a rush, let us know in the comments of your inquiry. Sometimes we can rush the order. Each piece is different, so we will discuss your options once you submit your inquiry.
Returns and Refunds
Please be aware that each piece is handcrafted and due to the nature of the work, subtle variations may appear in details or finishing. We are committed to our clients and creating the best piece possible.
Although we typically don't take returns or exchanges, we want you to love your new jewels and will work with you to find a solution. If something breaks, as jewelry can do sometimes, please contact us and again, we'll work to resolve any issues. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, contact us for return instructions and address at studio@rivagejewelry.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item, and we are not responsible for any item not received or missing in the shipping container upon receipt.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
Outside Work
Rivage, LLC is not responsible for any work performed on a jewelry piece by any other entity other than Rivage, LLC. Any item that shows signs of outside work performed on it is not eligible for return, exchange, or any other coverages for damages or defects. It is Rivage, LLC’s sole discretion whether an item has been deemed to have had outside work preformed on it. This is particularly noted when the item has been noticeably altered from the original state order/invoiced state.
Custom and Special Order Jewelry Items
Definition
Any jewelry item(s) designed and/or created specifically for the client or any jewelry that was modified from its standard design to meet to the client’s specifications. This includes our semi-custom and pre-designed jewelry items where a client has selected specific gemstone type(s) and/or quality(ies).
Deposit and Product Satisfaction
In order to begin commissioning the piece, Rivage, LLC requires a deposit equal to 50% of the total sale price rounded to the nearest $10.
For total custom design pieces the client will be shown a rendering of the item. If the design is satisfactory to the client, the client will be asked to provide written agreement (or an email) to Rivage, LLC stating he/she approve the design. This approval signifies the client’s desire for Rivage, LLC to create the design shown and that the client agrees to pay the agreed upon price for the entire jewelry piece. At the completion of a satisfactory piece, Rivage, LLC will require the remaining balance due before delivery of the product.
Note: A to be determined non-refundable deposit is required for all custom and special order pieces. This deposit will go towards the final price of the piece upon design’s approval.
Returns
We do not accept returns for custom and special order jewelry items.
Copyright, Design and Photography
Unless otherwise noted, all content on this site including all designs, images, and text are © Rivage. All rights reserved.
Rivage, LLC is not liable for any copyrights violated by manufacturing client specific products. All liability and any damages received from the use of copyrighted items is the sole responsibility of the client.
Rivage, LLC has the right to publish and use as we please any photograph(s) and/or design elements of the above listed jewelry item(s). We also retain the right to recreate or reproduce any design that we create for a client without approval from the client.
Total Argeement/ Terms and Conditions/ Terms of Service
Entire Agreement
This Agreement, together with all Exhibits annexed hereto: (i) contains all the agreements, representations, warranties and covenants by the parties with respect to the transactions contemplated by this Agreement, (ii) constitutes the entire agreement between the parties, and (iii) shall be deemed to supersede and cancel any other oral or written agreement between the parties hereto relating to the transactions herein contemplated.
Survival of Warranties and Representations
All representations, warranties, covenants and agreements contained in the Agreement shall survive the Sale without limitation or restriction of any nature whatsoever.
Governing Law
This Agreement shall be construed and enforced in accordance with and governed by the laws of the Commonwealth of Delaware regardless of where the transaction may have occurred.
Relationship of Parties
Nothing contained in this Agreement shall be deemed or construed by the parties hereto or by any third person to create the relationship of principal and agent or of partnership or of joint venture or of any successorship or association between Seller and Buyer, and neither the provisions contained in this Agreement nor any acts of the parties hereto shall be deemed to create any relationship between the Parties other than the relationship of a seller and buyer.
Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
